Question 1

How do you manage bookings and guest communication?

Accepted Answer

We handle the entire booking process end-to-end. This includes listing optimisation across platforms like Airbnb and Booking.com, dynamic pricing adjustments based on demand, and calendar management to maximise occupancy.

Guest communication is managed 24/7 - from initial enquiries and booking confirmations to check-in instructions and ongoing support during their stay. We also handle reviews, issue resolution, and post-stay follow-ups to maintain a high rating and repeat bookings.

Question 2

Are cleaning and maintenance included in the service?

Accepted Answer

Yes - both are fully managed.

We coordinate professional cleaning after every stay to ensure hotel-level standards, along with regular inspections to maintain the property’s condition. Maintenance is handled proactively and reactively, meaning we deal with issues before they escalate, as well as any urgent repairs that arise during a guest’s stay.

All of this is organised on your behalf, so you don’t have to be involved day-to-day.

Question 3

How are rental returns calculated and paid?

Accepted Answer

Returns are based on the total revenue generated from bookings, minus agreed costs such as management fees, cleaning, and any operational expenses.

We use dynamic pricing tools to maximise nightly rates and occupancy, ensuring the best possible performance for your property.

Owners receive transparent reporting and regular payouts (typically monthly), with a clear breakdown of income and expenses so you always know exactly how your property is performing.

Question 4

Can I still use the property for personal stays?

Accepted Answer

Absolutely.

You can block out dates in advance for personal use, and we’ll ensure the calendar is managed around your requirements. We just recommend providing reasonable notice so we can avoid impacting confirmed bookings and optimise your overall returns.

Question 5

What makes Nova & Co Living different from other Airbnb management companies?

Accepted Answer

Nova & Co Living takes a more hands-on, performance-driven approach compared to traditional management companies.

We focus not just on “managing” a property, but actively maximising its earning potential through strategic pricing, high-quality presentation, and targeted guest positioning (e.g. contractors, corporate stays, and longer bookings).

Our approach is design-led and detail-focused, ensuring each property stands out in a competitive market. Combined with direct booking strategies and reduced reliance on high-commission platforms, this allows us to increase profitability while maintaining a premium guest experience.

Airbnb Management

Why Landlords Choose Us

Frequently Asked Questions

How do you manage bookings and guest communication?

Are cleaning and maintenance included in the service?

How are rental returns calculated and paid?

Can I still use the property for personal stays?

What makes Nova & Co Living different from other Airbnb management companies?

Short-Term Rentals Made Profitable